The Spa services are very popular. Spa services are available by appointment. All services must be guaranteed with a major credit card to reserve your appointment. We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability. We recommend scheduling your appointment a least one or two days in advance to ensure availability. Weekend availability is a one or two week recommendation to scheduling your appointment. Like reserving a flight with any airline, to reserve any of our spa services, we require a credit card, gift certificate or gift card number to guarantee the appointment.

We have a 24-hour cancellation policy: We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.

When we reserve the therapist's time especially for you, please give us at least 24 hours notice to avoid paying the full value of the service for any cancellations or re-scheduling to a later time or date. If you are moving your appointment earlier and we can accommodate your request there will be no charge. Because we may turn people away for the time we hold for you, the cancellation policy still applies even if you are making the appointment for the same day.

Because spa treatments are reserved for you, you must notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. As an added service to our guests, we can offer a 24 hour phone call reminder service. This is not a solicitation, it is a friendly reminder call much like a doctor's office calls you the day before to remind you of your appointment. If you prefer not to have us call you, please let us know and we will make add that to your client preferences. Calls are only attempted once, so if you do not have an answering machine, you may not receive a message.

No-shows and same-day appointment cancellations less than 24 hours will be charged the full value of the treatment reserved, and/or any gift card associated with that appointment will count as services rendered and forfeited. If you are cancelling an appointment that you've also previously rescheduled with less than 24 hours notice - you will be charged full price.

This insures all other guests the opportunity to enjoy our services. A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.

A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.

But, we're reasonable. We understand that emergencies "come up." Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for your appointment without attempting to cancel your appointment beforehand, a full fee is charged to your credit card for missed appointments that are reschedule or canceled less than 24 hours or 48 hours on spa packages. This is why we require a credit card from you to guarantee your reservation.

Gift Certificate or Gift Card Return Policy:
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates or gift cards, even if lost or expired.

Late Arrivals:
We regret that late arrivals will not receive an extension of scheduled service times and you will be responsible for full service fees.If you are a late arrival and also request an additional service, you will still be responsible for the full service fee of your original request plus the full service fee for your additional service.

Jewelry:
We suggest you arrange for your valuables prior to your visit with us. Do not put your jewelry into tissues or on the table.

Sales Tax
Sorry all you cool Texans, but you will be subject to an 8.25% sales tax if the order is shipped within Texas state lines. All other states will NOT be charged sales tax.