Hours By Appointment Only: Typically Monday-Sunday 9 a.m. to 9 p.m.
Walk-In's by Appointment Also: (832) 618-1145
It is Heights Massage and Day Spa's pleasure to give to charitable organizations in the community. It is an honor to help area businesses, organizations, research groups and clubs raise money to help those in need. Our support takes many forms. From funding improvements in the health care and medical research industry to furthering education and community living, our investments have helped thousands.
We receive thousands of requests each year and, although we would like to, we simply can not support them all. We only consider requests received via this on-line process.
Thanks for your understanding and we wish you well with your charity or event
If you are interested in a donation from Heights Massage and Day Spa's please respond with the following:
1. Please download and completely fill out our Donation Request Form and fax/mail it back to us within 60 days prior to your event.
2. Attach and send any additional information (flyers, inserts, informational packets) to the Donation Request Form that may help us get to know your organization better.
3. Any marketing materials needed from Heights Massage and Day Spa should be requested at this time, as well.
4. Please call us at (832) 618-1145 or email us at firstname.lastname@example.org to ensure that we received your information.
5. Heights Massage and Day Spa will respond as promptly as possible to your request.
6. All information must be submitted 60 days prior to your event to ensure that Heights Massage and Day Spa has ample time process your requests and to guarantee that you receive them in a timely manner.
We receive thousands of requests each year and, although we would like to, we simply can not support them all. We have prepared a list of activities outlining what criteria and areas of interest we are currently most likely to support. We hope it will assist you in determining if you should continue with your on-line application. You must complete the entire application. We only consider requests received via this on-line process.
Thanks for your understanding and we wish you well with your charity or event!
WE CAN SUPPORT:
1145 Lawrence Street @ 12th Street
Houston, TX 77008
Ask About Facility Rental For Your Next Bridal Party, Event, or Photoshoot.
email us: Info "at" Heights Massage 'dot' com
Please call for directions.
To Book an Appointment
For assistance in booking a spa service:
When booking an appointment, please include the following:
|For Your Comfort|
Please note that Heights Massage & Day Spa is a co-ed facility. Special attention and careful draping for privacy, comfort and relaxation are observed during all body treatments and body massages. Heights Massage & Day Spa assures every client a discreet chance to get away from hectic schedules.
Children: In order to maximize your spa experience and that of our other guests, we strongly ask that children under 17 (especially infants) do not accompany you on your visit.
Reservations & Cancellation Policy
The Spa services are very popular. Spa services are available by appointment. All services must be guaranteed with a major credit card to reserve your appointment. We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability. We recommend scheduling your appointment as one or two days in advance to ensure availability. To reserve any spa services, we require a credit card or gift certificate or gift card number to guarantee the appointment.
We have a 24-hour cancellation policy: We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.
When we reserve the therapist’s time especially for you, please give us at least 24 hours notice to avoid paying the full value of the service for any cancellations or re-scheduling to a later time or date. If you are moving your appointment earlier and we can accommodate your request there will be no charge. Because we may turn people away for the time we hold for you, the cancellation policy still applies even if you are making the appointment for the same day.
Because spa treatments are reserved for you, you must notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
No-shows and same-day appointment cancellations less than 24 hours will be charged the full value of the treatment reserved, and/or any gift card associated with that appointment will count as services rendered and forfeited. If you are cancelling an appointment that you've also previously rescheduled with less than 24 hours notice - you will be charged full price.
This insures all other guests the opportunity to enjoy our services. A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.
A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.
But, we're reasonable. We understand that emergencies "come up." Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for your appointment without attempting to cancel your appointment beforehand, a full fee is charged to your credit card for missed appointments that are reschedule or canceled less than 24 hours or 48 hours on spa packages. This is why we require a credit card from you to guarantee your reservation.
Gift Certificate or Gift Card Return Policy:
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates or gift cards, if lost or expired.
We regret that late arrivals will not receive an extension of scheduled service times & you will be responsible for full service fees.
We suggest you arrange for your valuables prior to your visit with us. Do not put your jewelry into tissues or on the table.
We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability.
Appointments and cancellations may be made through the Spa. Please call us at 832-618-1145, or contact us via e-mail at info "at" heightsmassage "dot" com
People wonder about tipping. Our therapists, of course appreciate your acknowledgement if they have done an exceptional job, however, if the added expense of the tip makes it a financial challenge, we would rather see you a second time rather than having you worry about a tip. Gratuities are not included in gift cards unless otherwise noted. Tips are appropriate for all Spa Services, but not for Consultations or Programs.
Gratuities are not included in spa services.
Rates are subject to change.